There's nothing I dread more than sitting and waiting while my oil gets changed so when I do go in to get it done I am, admittedly, already in a bit of a "mood", so to speak. I made an appointment, for the first time, at Don Hattan in Derby and when I walked in at the service center the smiling young lady greeted me by name! So, the experience starts off very pleasant. Made me feel like they for sure knew I was coming and would be getting right on with the oil change! And, yep, my car was immediately taken back, but by the time it was gone about 30 minutes I was starting to twitch a bit and popping my neck. Then, BOOM, here comes that pleasant young lady (who acts like everyone in customer service should act) to say my car was ready. I could not have been more pleased with the customer service (if that girl doesn't LOVE her job she sure doesn't let it show!), the cleanliness of the waiting area, and the fast and efficient oil change. I'll be getting my oil changed there from now on and will be recommending them to others!
Really excited about our Jeep we bought from Don Hattan. Alex was our salesperson and make things easy for us to buy it!
Great customer service. Friendly people. A joy to work with.
Fast and friendly
Needed a new key. Had it in no time. Great customer service.
Mark helped us with the purchase of a ram 2500. This was hands down the FASTEST, EASIEST, and LEAST PUSHY buying experience we've ever had. They offer free car washes when you purchase a vehicle and even advertise the ladies day on Tuesday for oil changes. Free manicure and massage while your oil is being changed! We will definitely recommend and use Don Hattan Derby and their services from here on out!
Prompt service and courteous sales manager
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